AI-assisted SOAP drafts
Draft SOAP sections from intake and available chart context. The assigned clinician edits and approves the final note.
Telehealth infrastructure for provider networks and telehealth brands.
Manage patient intake, clinical workflows, payments, and reporting in one platform, with access scoped by organization and role.
Providers drown in paperwork. Networks have to log into multiple apps to manage their clients. Telehealth brands don't have the control that they want or need. Telehealth platforms don't respond to feedback. GEN Health is built to evolve with you.
(verify on Credly, opens in a new tab)What we heard
Who we serve.
For Pharmacies
Receive configured prescription orders and return available status updates.
Intake, care delivery, payments, and reporting in one system.
Speech-to-text built in
Convert spoken clinical details into editable text during a visit, then place the reviewed text into the note.
HD video visits
Twilio-backed video visits with branded screens, reconnect handling, and scheduling based on network hours.
Adaptive forms
Create intake and consent forms, assign them by product or audience, and use an AI-assisted field draft when needed.
Prescribing & pharmacy
Use the prescribing and pharmacy routing configured for each client or network, with supported status linked to the order.
Tenant-scoped configuration
Keep credentials, catalogs, branding, payment rules, and reports scoped to the owning network or client.
Role-scoped access
Limit providers, delegates, client teams, and operations staff by organization, role, and assignment.
Operational history
Review available charting, scheduling, messaging, and prescription events with their related patient and order context.
Branded patient portals
Set the logo, colors, catalog, forms, and patient paths for each client without duplicating provider workflows.
Separate access for each organization and role.
Multi-tenant
Provider networks and telehealth brands use separate, linked workspaces.
Role-scoped
Access and reporting stay aligned to each tenant and role.
Clinician-reviewed
AI-drafted notes are edited and approved by a licensed provider.
Shared patient record
Intake, visits, notes, prescribing, payments, and reporting refer to the same patient record.
Keep intake, visits, notes, and prescriptions together. Give every team the right view.
Keep intake, care, and payments tied to the same patient and order records.
Clinical notes
Manual drafting across disconnected tools
AI-assisted SOAP to draft, edit, and approve—providers stay in control
Patient intake
Paper, PDFs, fax, and “please resend” loops
Digital forms with conditional logic and an AI form builder
Video visits
Random Zoom links and lost branding
HD video in the patient journey—with your look and feel
Prescribing
Phone trees, fax, and pharmacy ping-pong
Integrated e-prescribing and routing to the right partner
Multi-brand scale
A new silo every time you add a client or brand
Separate client settings and reports in one tenant-aware platform
Payments & models
One gateway, one-size-fits-none economics
Stripe or Authorize—mapped to affiliate vs. GFE models
Patient engagement
Reminders only—then radio silence
Check-ins and messaging tied to the patient timeline
Operations visibility
Export, pivot table, pray
Dashboards and exports scoped by role and tenant
Common questions.
See how GEN Health fits your telehealth program.
1
Book a walkthrough
Review your workflows and requirements
2
Confirm required accounts
Payment, prescribing, pharmacy, and other vendor credentials
3
Configure the program
Set branding, roles, catalogs, forms, and payment rules
4
Test each handoff
Check intake, care-team work, payments, messages, and reports